About Us

We are a family run company based in the North East of England. We specialise in personalised gifts and only purchase the highest quality merchandise. Our aim is to have your product delivered at the earliest opportunity. Your product will be posted on the same day you place your order as long as it is ordered before 2pm. We use Royal Mail to ensure a 1st Class delivery service.
Our business is only as good as our service to you, the customer. We provide a very high service and are only interested in our customer’s interests. As a result, we have many returning customers.

Return and Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.


We gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery.
Send items back within: 30 days of delivery.
Request a cancellation within: 1 hour of purchase.

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item.

Contact Us

If you have any questions on how to return your item to us, please do not hesitate to contact us.

Company Registration Details

Universal Cards & Gifts Ltd
4 Douro Terrace
United Kingdom
Company Number: 09136469
Tel: (0191) 4477110
Email: giftmugs4you@gmail.com

Personalised Gifts 'R' Us