About UsWe are a family run company based in the North East of England. We specialise in personalised gifts and only purchase the highest quality merchandise. Our aim is to have your product delivered at the earliest opportunity. Your product will be posted on the same day you place your order as long as it is ordered before 2pm. We use Royal Mail to ensure a 1st Class delivery service.
Our business is only as good as our service to you, the customer. We provide a very high service and are only interested in our customer’s interests. As a result, we have many returning customers.
Return and Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the original invoice including a note explaining the reason for the return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
If you have any questions on how to return your item to us, please do not hesitate to contact us.
Company Registration DetailsUniversal Cards & Gifts Ltd
4 Douro Terrace
Company Number: 09136469
Tel: (0191) 4477110
Personalised Gifts 'R' Us